Getting Started / Accessing Your Benefits

We're ready to assist you.

Access your employee assistance program (EAP) and Life Connection (TLC) benefits

  1. If you would like to access your EAP or the TLC benefits, call toll-free at 1-800-280-3782, TTY 711. If you are uncertain whether you are eligible for this benefit, please check with your HR or benefits department.
  2. If you have a life-threatening emergency, call 911 immediately or seek care from the nearest emergency room.

Access your behavioral health benefits

  1. Please call 1-800-873-2246 and have your health plan ID card handy so we can help you find a provider near you. Even if it's after normal business hours or if you're outside the service area, our staff is ready to assist you.
  2. If you have a life-threatening emergency, call 911 immediately or seek care from the nearest emergency room.
  3. Let us know when you want to access your EAP or TLC benefits. Simply call toll-free at 1-800-280-3782, TTY 711. If you are uncertain whether you're eligible for this benefit, please check with your HR or benefits department.

Mailing Address:

Behavioral Healthcare Options, Inc.
P.O. Box 36040
Las Vegas, NV 89133

Important Phone Numbers:

  • For Emergency: Dial 911
  • Suicide Crisis Lifeline: 988
  • BH Administration: 1-877-393-6094
  • BH Utilization Management: 1-800-873-2246 or 702-364-1484
  • BH Sales (questions regarding products and services): 1-800-559-9749
  • BH TTY/TDD Hearing Impaired: 702-240-4822

Member Services:

  • Health Plan of Nevada: 1-800-777-1840
  • Sierra Health and Life: 1-800-888-2264
  • Sierra Health-Care Options: 1-800-573-1124